Thank you for shopping at Almasria Home Decor!

We are committed to providing our customers with high-quality home décor products that will enhance their living spaces. We understand that sometimes there may be a need to return or exchange an item. In order to ensure a fair and consistent process for all customers, we have established the following returns and refund policy.

Returns window

• Report within 2 days of receiving the product.
• Returns outside this period are not accepted

Returns and Exchanges

We accept returns for:

• Damaged or defective items upon arrival

• Personalized or customized items
• Damaged or used items
• Sale or discounted products

To initiate a return or exchange, please follow these steps:

1. Contact us: Call us at (+2)01201111138 or email us at contact@almasriahomedecor.com to inform us of your intention to return or exchange an item.
2. Provide the reason for return or exchange: Clearly explain why you would like to return or exchange the item. This will help us understand the situation and assist you accordingly.
3. Our customer service team will inspect the item to ensure it is in its original condition and has not been used or damaged: Our team will carefully examine the item to ensure it meets the eligibility criteria for return or exchange.
4. If the item is eligible for return or exchange, you will be refunded the full purchase price using the original payment method. If you are exchanging the item, you will be responsible for any additional cost difference and hsippin.

Refunds

Refunds will be processed within 13-15 business days of receiving the returned item. Refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only offer exchanges for defective or incorrect items. Please follow the return process.

Contact Us

If you have any questions about our returns and refund policy, please contact us at contact@almasriahomedecor.com or 01201111138

Thank you for your understanding!